Refund Policy

At Brooklyn Scent Lab, we take great care in inspecting our products before shipping to ensure you receive the highest quality items. Please review our refund policy:

  • Used Products: We cannot offer refunds or replacements for products that have been used.
  • Damaged Products: If your item arrives damaged, we will replace it. Please provide photo evidence of the damage within 5 business days of receiving your order to initiate a replacement.

To request a replacement for a damaged product, please send your request and photos to bkscentlab@gmail.com.

Thank you for choosing Brooklyn Scent Lab! Your satisfaction is important to us.

Shipping Policy

Brooklyn Scent Lab ships with USPS Priority Shipping: Usually 3-5 business days after an order is placed. Orders placed after 5pm will transfer over to the following business day.

If you require express shipping, please email us at bkscentlab@gmail.com ​

Please double-check that your shipping information is correct at checkout. We are unable to make changes to an order once it has been placed/shipped. Once shipped, an order's tracking information is outside of our control. You will receive your shipping notification with tracking information once your order leaves our center. 

Privacy Policy

This Policy was last updated on January 31, 2023.

 Brooklyn Scent Lab, LLC., respect your privacy. This Online Privacy Policy ("Policy") explains what personal information/data (“personal information”) we collect through our website, how we use that information, and how we secure it. This Policy applies only to personal information collected through the website.

​When you visit bkscentlab.com, you provide us with your personal information, such as your name, address, phone number, email address, payment card number, purchase and ordering information, and demographic information. We collect this information when you check out with your online order or when subscribing to email list or email offers. We may also collect information that you provide on our Services for people other than you when collecting your gift recipient's contact information to process your gift orders. We do not share any of our customers/ website visitors information with any third parties.

 

Here is a list of how we use the personal information obtained:

Process your online orders

Facilitate payments and transactions

Create and manage your online account

Provide customer service and respond to you  inquiries and requests

Include you in contests and surveys

Market our products that may be of interest to you