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REFUND POLICY

At Brooklyn Scent Lab, we carefully inspect all products before shipping.  We cannot refund or return used items. We will replace or refund products damaged during shipment within 7 days of delivery, if photographic proof of damage is submitted to us within the 7 day time frame. Customers with approved refunds will receive a full refund of the purchase price, less shipping costs within 1-3 business days of receiving proof of damage. The buyer is responsible for shipping cost on all return items.  We do not do exchanges at this time.

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Please contact us at bkscentlab@gmail.com for returns and refunds.

OUR SHIPPING POLICY

Everything You Need to Know

Brooklyn Scent Lab ships with USPS Priority Shipping: Usually 3-5 business days after an order is placed. Orders placed after 5pm will transfer over to the following business day.

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If you require express shipping, please email us at bkscentlab@gmail.com 

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Please double-check that your shipping information is correct at checkout. We are unable to make changes to an order once it has been placed/shipped. 

Once shipped, an order's tracking information is outside of our control. You will receive your shipping notification with tracking information once your order leaves our center. 

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