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At Brooklyn Scent Lab, we carefully inspect all products before shipping.  We cannot refund or return used items. We will replace or refund products damaged during shipment within 7 days of delivery, if photographic proof of damage is submitted to us within the 7 day time frame. Customers with approved refunds will receive a full refund of the purchase price, less shipping costs within 1-3 business days of receiving proof of damage. The buyer is responsible for shipping cost on all return items.  We do not do exchanges at this time.

Please contact us at for returns and refunds.


Everything You Need to Know

Brooklyn Scent Lab ships with USPS Priority Shipping: Usually 3-5 business days after an order is placed. Orders placed after 5pm will transfer over to the following business day.

If you require express shipping, please email us at 

Please double-check that your shipping information is correct at checkout. We are unable to make changes to an order once it has been placed/shipped. 

Once shipped, an order's tracking information is outside of our control. You will receive your shipping notification with tracking information once your order leaves our center. 

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